Tidio vs Gorgias vs Rivet:哪款 AI 聊天机器人最适合你的店铺?
对比电商领域最流行的三款 AI 客服工具。看哪款适合销售、哪款适合客服工单。
Choosing an AI chatbot for your ecommerce store is a big decision. You're trusting this tool to talk to your customers every day. Get it wrong, and you'll spend months cleaning up bad experiences.
Let's compare the three options most stores consider: Tidio, Gorgias, and Rivet.
Tidio — the all-in-one widget
Tidio is a popular, polished chat widget that combines live chat with AI. It's easy to install and looks great out of the box.
Strengths: Beautiful UI, easy setup, combines human + AI chat. Good for stores that want a simple "set and forget" widget.
Weakness: Tidio's AI is trained on static content. It can't see your real-time inventory, so it will happily tell customers a sold-out product is available. If your stock changes often, this becomes a liability.
Gorgias — the Shopify helpdesk
Gorgias is a helpdesk built specifically for Shopify, with deep integrations into orders, returns, and customer history.
Strengths: Best-in-class Shopify integration. If you live inside Shopify and want centralized ticket management, Gorgias is strong.
Weakness: Gorgias is complex to set up, expensive at scale, and Shopify-focused. If you're on WooCommerce, BigCommerce, or a custom site, it's not for you. Its AI also leans on static training rather than live data queries.
Rivet — the storefront AI sales assistant
Rivet Chat is an AI ecommerce chat widget for Shopify and custom stores. It answers from live catalog data, shows page-aware product cards on product pages, and can attribute add-to-cart actions back to the chat.
Strengths: Live inventory and pricing answers; page-aware product cards with Add to cart; ATC attribution in the dashboard; streaming replies (~3 seconds to first token); Shopify App Embed or a two-line snippet; no model training — sync or upload your catalog.
Weakness: Newer than the incumbents, so fewer integrations with niche tools. Focused on on-site selling and truthful catalog answers — not a full shared-inbox helpdesk.
Which should you choose?
- Pick Tidio if you want a broad live-chat + chatbot suite for general site chat.
- Pick Gorgias if you're all-in on Shopify and need a full helpdesk with ticket management.
- Pick Rivet if you want a product-page sales assistant: inventory-truthful replies, product cards, and chat-driven add-to-cart tracking.
Many stores use a helpdesk for support tickets and Rivet for converting browsers on the storefront. Don't wait for a wrong "in stock" answer to force the switch.