Tidio vs Gorgias 评测——2026 年哪款 AI 聊天机器人还值得用?
对比2026-07-25· 15:22· 来源: Ecommerce Tools Review
A head-to-head comparison of the two most popular customer service and AI chat tools for ecommerce.
The comparison covers:
- Tidio: live chat + Lyro AI agent, broad feature set, good for small-to-mid stores
- Gorgias: full helpdesk, deep Shopify integration, built for high-volume support teams
- AI capabilities: how each handles automated answers
- Pricing breakdown for different store sizes
- When to pick one over the other
Both tools are strong, but they serve different needs — Tidio for general chat, Gorgias for ticket-heavy support operations.