Avis Tidio vs Gorgias — quel chatbot AI vaut encore en 2026 ?

A head-to-head comparison of the two most popular customer service and AI chat tools for ecommerce.

The comparison covers:

• Tidio: live chat + Lyro AI agent, broad feature set, good for small-to-mid stores
• Gorgias: full helpdesk, deep Shopify integration, built for high-volume support teams
• AI capabilities: how each handles automated answers
• Pricing breakdown for different store sizes
• When to pick one over the other

Both tools are strong, but they serve different needs — Tidio for general chat, Gorgias for ticket-heavy support operations.