如何在后台查看 Shopify 店铺前台的聊天记录
买家在你的店铺前台聊了些什么?这些消息去了哪里?本文教你在后台查看和管理聊天记录。
Your storefront chat is only useful if the merchant can see what shoppers asked.
Too many chat widgets dump conversations into a separate SaaS login that staff forget to check. For Shopify teams, the better workflow is: open the app inside Admin and read transcripts there.
What you should be able to see
For each storefront conversation:
- When it started
- Shopper messages and bot replies
- Whether the thread is still open
That history helps you fix wrong answers, update product data, and train humans on real objections.
How Rivet surfaces chats in Shopify Admin
- Install / open Rivet Chat in Shopify Admin
- Subscribe to Rivet Pro via Shopify Billing (Conversations unlocks with an active plan)
- Open Conversations in the app nav
- Click a thread to read the full transcript
You stay inside Shopify Admin — no hunting for another password on a random dashboard (unless you want the full Rivet Dashboard for products, rules, and appearance).
If Conversations is empty
- Confirm the App embed is enabled so shoppers can actually chat (fix widget not showing)
- Send a test message from the live storefront yourself
- Confirm Setup shows a Tenant ID for this shop
- Confirm Billing shows an active plan
No embed + no shopper messages = empty Conversations list. That is expected.
Why this matters for conversions
Inventory and pricing questions are buying signals. When you can read those transcripts, you learn:
- Which SKUs people ask about before purchase
- Which answers feel slow or wrong
- Whether staff should jump into live takeover
Rivet is built so AI answers from live product data, and merchants can audit those answers from Admin afterward.
Related guides
- Add live chat without editing theme code
- Shopify real-time inventory chatbot
- Embed an AI chatbot in 2 minutes
Ready to try it? Start free or install Rivet Chat on Shopify and open Conversations after your first test chat.