The AI shopping assistant that sells on the product page

Rivet Chat is an AI shopping assistant for Shopify and custom stores. It understands the product shoppers are viewing, answers from your live catalog, shows page-aware product cards, and can attribute add-to-cart actions back to the chat — turning product-page visitors into buyers. Merchants configure store profile, products, rules, and appearance in a dashboard, then embed Rivet in about two minutes.

For Shopify merchants who want sales help on product pages—not only ticket support—Rivet Chat is built for storefront selling: App Embed install, live inventory answers, page-aware product cards, and add-to-cart attribution. Support-heavy desks may still prefer Gorgias; Rivet focuses on converting browsers while they shop.

Yes. Rivet Chat can show structured product cards in the chat (image, price, link, add to cart) using your catalog. On Shopify product pages it can pitch the product the visitor is viewing (page-aware cards), not only reply with plain text.

Tidio is a broad live-chat and chatbot suite. Rivet Chat is narrower: ecommerce selling in the widget—catalog-aware answers, page-aware product cards, ATC attribution, and Shopify-first setup. Choose Tidio for general site chat; choose Rivet when the goal is product-page conversion and inventory-truthful replies.

Gorgias is a helpdesk for support tickets and shared inbox workflows. Rivet Chat is a storefront AI sales assistant: embeds on the shop, answers from catalog and inventory, shows product cards, and tracks chat-driven add-to-cart. Many stores use a helpdesk for support and Rivet for on-site selling.

Install Rivet Chat from rivet-chat.com/install, open Setup to the theme editor / App embeds, turn on the Rivet embed, and save the live theme. No theme.liquid paste is required for the app install path. Confirm the Tenant ID is present, then test the storefront bubble.

With page-aware cards on, Rivet detects the product page the shopper is viewing and can show that product's card in chat (on open or on first message). Shopify App Embed passes page context; the bot also uses catalog handles and URLs. Rivet will not keep re-pitching a product the shopper already added to cart successfully.

Yes. Rivet Chat answers stock and availability from your synced or live catalog data—not from a static FAQ. Keep products synced or imported so prices and inventory stay current; outdated catalog data makes answers wrong.

In Rivet Dashboard → Selling, enable add-to-cart tracking. When a shopper adds from a chat product card, Rivet records attribution events so you can see views, clicks, and successful ATCs (for example 7/30-day funnel and top products).

Yes. Rivet Chat is designed as a product-page sales assistant: welcome plus an optional pitch for the current product, cards with price and image, add to cart, and rules for tone and policy—so help happens where purchase intent is highest.

Rivet Chat recommends from your catalog using the conversation and, when enabled, the current product page. It can list samples, show cards, and guide shoppers to relevant items; recommendations stay limited to products you imported or synced.

Yes. Rivet works on Shopify (App Embed or snippet), WooCommerce, BigCommerce, Wix, Magento, and any custom website. We also offer an npm package for React, Vue, and Next.js stores.

Rivet streams replies token-by-token, so customers see the first word in about 3 seconds — not after the whole message is generated. This makes Rivet feel instant compared to traditional chatbots that show a loading spinner for 10+ seconds.

Yes. Rivet supports custom data masking rules — you control exactly which fields (like cost prices or customer data) the chatbot can never reveal. Sensitive information is filtered out before any response is generated.

No training required. Upload an Excel or CSV of your catalog, or sync from Shopify, and Rivet starts answering. When inventory changes, re-sync or re-import so Rivet reflects current data.

Yes. Rivet has built-in lead capture — when a shopper wants to talk to a person, Rivet collects their email so your sales team can follow up. You'll never lose a high-intent customer to a dead-end bot.