Pricing that scales with your store
Start free for 3 days. Then choose Monthly, 3 Months, or Annual. Pay by card or PayPal.
Free Trial
- ✓Full Rivet widget on your site
- ✓Real-time inventory answers
- ✓Lead capture
- ✓Email support
Monthly
- ✓Everything in Free Trial
- ✓Up to 3,000 AI replies / month
- ✓Custom rules & data masking
- ✓Pay by card or PayPal
- ✓Priority streaming
- ✓Email support
3 Months
- ✓Everything in Monthly
- ✓Up to 12,000 AI replies / quarter
- ✓+3,000 bonus replies included
- ✓Custom rules & data masking
- ✓Pay by card or PayPal
- ✓Email support
Annual
- ✓Everything in Monthly
- ✓Unlimited AI replies
- ✓Custom rules & data masking
- ✓Pay by card or PayPal
- ✓Priority streaming
- ✓Email support
Compare Rivet with alternatives
Read the full breakdown in our Tidio vs Gorgias vs Rivet guide.
| Feature | Rivet | Tidio | Gorgias |
|---|---|---|---|
| Real-time database queries | Yes | No | Limited |
| Live inventory answers | Yes | Static | Via Shopify |
| Streaming (instant-first) replies | Yes | No | No |
| 2-minute no-code embed | Yes | Yes | Complex |
| Works on any site (not just Shopify) | Yes | Yes | No |
| Built-in lead capture | Yes | Add-on | Yes |
| No model training required | Yes | Need training | Need training |
Pricing FAQ
How long is the free trial?▼
Rivet includes a 3-day free trial with the full widget, real-time inventory answers, and lead capture. No credit card required to start.
What paid plans are available?▼
Rivet Pro has three options: Monthly at $19.90 (3,000 AI replies), 3 Months at $49.90 (12,000 replies including a 3,000 bonus), and Annual at $199 with unlimited replies. All plans include custom rules, data masking, and payment by card or PayPal.
What happens if I hit the reply limit?▼
On Monthly and 3 Months plans, when you reach your reply quota Rivet pauses new AI replies until the next billing period or you upgrade. Annual includes unlimited replies. You can monitor usage anytime in Dashboard → Billing.
Can I cancel anytime?▼
Yes. You can stop renewing at any time from your dashboard. Access continues through the paid period you already purchased.
Which payment methods do you accept?▼
You can pay by credit or debit card, or with PayPal. Activation codes are also supported for special onboarding cases.
Does Rivet work on Shopify and custom sites?▼
Yes. Rivet embeds on Shopify, WooCommerce, BigCommerce, Wix, Magento, and any custom website with a two-line snippet — or via npm for React, Vue, and Next.js.
Put your inventory to work, 24/7
Join ecommerce stores using Rivet to answer customer questions instantly — and capture every lead.
Start your free trial