We build chatbots that tell the truth
Rivet was born from a simple frustration: AI chatbots that don't actually know your business. We're here to fix that.
Our story
It started with a returned order. A customer had asked a chatbot if a product was in stock. The bot — trained on a snapshot from weeks ago — said yes. The product had sold out that morning.
The customer ordered anyway. The store had to issue a refund, apologize, and lose the sale. The worst part? The real-time data was sitting right there in the database. The chatbot just wasn't connected to it.
We thought: why are chatbots trained on static content when the truth is in the database? And so Rivet was built — an AI customer service agent that queries your live data on every message, not a stale training set.
Our mission
Make every ecommerce store's data work for its customers — instantly, accurately, 24/7. No training, no scripts, no guesswork.
What we believe
Truth over scripts
A chatbot that says 'in stock' when you're sold out is worse than no chatbot. Rivet always tells the truth, because it checks your real data.
Speed is respect
Making customers wait 10 seconds for a reply disrespects their time. We obsess over making Rivet feel instant.
Your data, your rules
You control exactly what Rivet can say. Sensitive fields are masked. Your inventory never leaves your control.
Built for operators
No engineers required. If you can upload a spreadsheet, you can run Rivet. We remove every barrier between you and great support.
Put your inventory to work, 24/7
Join ecommerce stores using Rivet to answer customer questions instantly — and capture every lead.
Start your free trial