Terms of Service

1. Your account

• You must be at least 16 years old to use Rivet.
• You're responsible for keeping your login credentials secure.
• You agree to provide accurate information when signing up.
• One account per business or individual.

2. Acceptable use

You agree not to:

• Use Rivet for illegal, harmful, or fraudulent purposes.
• Upload content you don't have the right to use.
• Attempt to access other users' data or reverse-engineer the Service.
• Use the Service to send spam or unsolicited communications.
• Resell or sublicense access to Rivet without permission.

Violations may result in immediate account suspension.

3. Your data & content

• You retain ownership of the product data and content you upload.
• You grant Rivet a limited license to process your data solely to provide the Service.
• You're responsible for ensuring you have the right to share any visitor data collected through the widget (including under GDPR/CCPA).
• See our Privacy Policy for how data is handled.

4. Subscriptions & billing

• Rivet offers a free trial (3 days) and paid plans.
• Paid plans are billed in advance, in USD, via the payment method you choose.
• You can cancel at any time; cancellations take effect at the end of the current billing period.
• Refunds are handled case-by-case — contact us within 14 days of a charge you dispute.
• We may change pricing with at least 30 days' notice. Existing subscriptions keep their price until renewal.

5. AI accuracy

Rivet generates responses using AI based on your live data. While we strive for accuracy, AI-generated content may occasionally be incorrect, incomplete, or outdated. Rivet is provided on an “as-is” basis, and you are responsible for reviewing the chatbot's behavior on your store. We are not liable for decisions made based on AI-generated responses.

6. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or changes that temporarily affect availability. We're not liable for downtime caused by factors outside our control (including our AI provider's availability).

7. Intellectual property

Rivet, including its software, design, and branding, is owned by us and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive license to use the Service per these terms.

8. Limitation of liability

To the maximum extent permitted by law, Rivet is not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

9. Termination

You can delete your account at any time. We may suspend or terminate your account if you violate these terms or if your account is inactive for over 12 months. On termination, your data is deleted within 30 days (except where retention is legally required).

10. Changes to these terms

We may update these terms. Material changes will be notified by email or in-app at least 30 days before taking effect. Continued use after changes take effect means you accept the updated terms.

11. Governing law

These terms are governed by the laws applicable to Rivet's operating jurisdiction, without regard to conflict of law principles.

12. Contact

Questions about these terms? Email hello@rivetchat.net.