How to Review Shopify Storefront Chat Transcripts in Admin

Your storefront chat is only useful if the merchant can see what shoppers asked.

Too many chat widgets dump conversations into a separate SaaS login that staff forget to check. For Shopify teams, the better workflow is: open the app inside Admin and read transcripts there.

What you should be able to see

For each storefront conversation:

• When it started
• Shopper messages and bot replies
• Whether the thread is still open

That history helps you fix wrong answers, update product data, and train humans on real objections.

How Rivet surfaces chats in Shopify Admin

1. Install / open Rivet Chat in Shopify Admin 2. Subscribe to Rivet Pro via Shopify Billing (Conversations unlocks with an active plan) 3. Open Conversations in the app nav 4. Click a thread to read the full transcript

You stay inside Shopify Admin — no hunting for another password on a random dashboard (unless you want the full Rivet Dashboard for products, rules, and appearance).

If Conversations is empty

• Confirm the App embed is enabled so shoppers can actually chat (fix widget not showing)
• Send a test message from the live storefront yourself
• Confirm Setup shows a Tenant ID for this shop
• Confirm Billing shows an active plan

No embed + no shopper messages = empty Conversations list. That is expected.

Why this matters for conversions

Inventory and pricing questions are buying signals. When you can read those transcripts, you learn:

• Which SKUs people ask about before purchase
• Which answers feel slow or wrong
• Whether staff should jump into live takeover

Rivet is built so AI answers from live product data, and merchants can audit those answers from Admin afterward.

Related guides

• Add live chat without editing theme code
• Shopify real-time inventory chatbot
• Embed an AI chatbot in 2 minutes

Ready to try it? Start free or install Rivet Chat on Shopify and open Conversations after your first test chat.